Help & Support

Real answers and a clear way to ask for assistance.

HELP CENTER

How can we help?

Account access

Use Forgot Password on the sign-in page. For authenticator recovery, use your one-time recovery codes.

Privacy & audience

Choose who can see your posts, review profile privacy and report inappropriate content.

Stories and Reels

Create a new Story or Reel in Media Studio. Supported videos are currently MP4 or WebM.

Messaging

Messages are visible only to conversation participants; report abusive behavior through the reporting controls.

Reporting content

Open the relevant post or profile and use its reporting tools. Moderators review reports.

Uploading media

Supported images are JPEG, PNG, WebP or GIF. Photos are optimized into display variants; originals are kept private.